Education Program Schedule
Preparation for Next Season Begins Today,
Impact of Tax Reform
11:15am - 12:15pm, Grand B (GP)
Derek Rawls CPA, MST, Gray, Gray & Gray, LLP
Marty Kirshner, Gray, Gray & Gray, LLP
To make next year’s heating
season better and more
profitable start preparing
now. This program will show
you “off season” steps to
help you carry forward
gains made into next year. We will cover the
impact of the new tax laws on energy retail and
distribution businesses. Also, results of Gray, Gray
& Gray’s 27th annual energy industry survey.
Service Call Blueprint
11:15am - 12:15pm, Sun Valley (GP)
Roger Daviston, The Daviston Group
This presentation will focus on boosting
service technician’s revenue, introducing
a distinct new perspective on service. It
is a pattern of thinking which leads to
increased revenue—in some cases a
significant increase, and improving profits.
Explored will be the following: What is menu
pricing? Why is it so effective?
Conduct . . . How do you Represent
Yourself and Your Company?
11:30am - 12:00pm, Monterey (GP)
Craig Butler, R.W. Beckett
This seminar takes attendees on a
typical day as a service tech, promoting
and improving customer service
through better communications—
verbal and otherwise.
Roth DWT Tank Certification
11:30am- 12:30pm, Cancun (GP)
One of our Technical Education Sponsors, Roth,
will present this Roth Eco Double Wall Oil Tank
training and certification course, designed to
educate the proper installation techniques and
service of the Roth ECO DWT. Learn the properties
of the tank, followed by a step by step process of
a single tank installation and learn multiple tank
installation methods and special applications.
Tuesday, continued Meeting room locations: FOX = Fox Tower GP = Grand Pequot