Meeting room locations: FOX = Fox Tower GP = Grand Pequot
embraced. This session will help you offer your
products and services online to customers; gen
28
erate new sales through online portals;
enhance customer loyalty and
experience with your company, making
it easier for them to interact with you
and improve your responsiveness to
their needs.
Motivating Your Technicians to Sell
2:15pm - 3:15pm, Aspen (GP)
Mike Hodge, Griffith Energy Services
You will hear from a successful service
manager what has worked in his
company. Setting expectations. What
is the perfect service call? Integrity
service and sales. Measure what your
techs are doing. Key production
indicators. Why techs don’t sell and tips on sales
compensation.
Distilled Biodiesel and the Advantages
of Feedstock Flexibility
2:30pm - 3:30pm, Bravo (FOX)
Dave Slade, Renewable Energy Group
Flexibility in biodiesel feedstocks is key
for the continued long-term success
of biodiesel. For example, distilled
biodiesel is a potential opportunity for
marketers in the Northeast since it
allows for higher blends to be used in
the winter.
7 Steps to a Profitable Summer
3:30pm - 4:30pm, Aspen (GP)
Ruth King, HVAC Channel.com
Make the summer of 2018 one of the
best summers you experience. Today
you get the tools to make this happen.
What would make the best summer
ever?
Don’t Just Quote, Win Projects!
8:00am - 9:00am, Palm Springs (GP)
Mike Peacock, Rinnai America Corporation
sponsored by
How many times do you send out your
estimator to quote projects only to
miss the opportunity because you
can’t close? Or, how many times are
you closing unprofitable projects?
Learn the best practices used by the
most successful businesses to offer SOLUTIONS
to their customers while closing more profitable
sales.
Water Quality with Caleffi Hydronics Solu-tions
& Triple Pass, Low Mass TRIO Boiler
8:00am - 9:00am, Sun Valley (GP)
Evan Levesque, Dan Davis Sales
Michel DelConte, F.W. Webb
This session reviews why we
should be concerned with
hydronic water quality in
modern systems and where
poor hydronic water quality
comes from. Learn the
steps you can take to improve hydronic water
quality, dirt removal, water demineralization,
chemical etc. Also, why low-mass is important to
total system efficiency.
Evaluating Existing Duct Systems
8:00am - 10:00am, Cancun (GP)
Ralph Adams, Parker Fuel Co.
How many times have you walked into
a home and the homeowner starts
talking about their A/C system? They
describe to you the many problems
they have had with their system? We
will discuss how to evaluate an existing
duct system by measuring the Total External Static
Pressure (TESP) and comparing them to the
manufacturer’s specifications.
Monday, continued
Cole
Hodge
Slade
King
Peacock
Levesque
Adams
sponsored by
DelConte
Tuesday
Education Program Schedule